Use this page to contact Mattel regarding:
- Customer Service issues with Hot Wheels Online Store orders
- Difficulty logging on to the Hot Wheels Online Store
- General Comments about the Hot Wheels Online Store or products in the Hot Wheels Online Store
Call Us: 800-747-8697 on Monday through Friday 9a.m. – 6p.m. Eastern Time. Holiday hours may vary.
Write to Us at:
636 Girard Ave
East Aurora, NY 14052
Phone and email inquiries may be handled in a country other than your country of residence. Calls will be recorded for quality control, training, legal, and other business purposes.
Email Us: Please include the following in the Comments area so that we can do our best to assist you. This information will assist us in locating your account so we can provide quicker service to you.
Website (if reporting an error or issue):
Click here to get answers to frequently asked questions about your order, shipping, your online account and more!
Click here to get answers to frequently asked questions about Hot Wheels products and brands, including product registration, technical support, instruction sheets, parts replacement, safety alerts and much more!