Contact Us

Use this page to contact Mattel regarding:

  • Customer Service issues with Hot Wheels Online Store orders
  • Difficulty logging on to the Hot Wheels Online Store
  • General Comments about the Hot Wheels Online Store or products in the Hot Wheels Online Store

Call Us: 800-747-8697 on Monday through Friday 9a.m. – 6p.m. Eastern Time. Holiday hours may vary.

Write to Us at:
Consumer Services
636 Girard Ave
East Aurora, NY 14052

Phone and email inquiries may be handled in a country other than your country of residence. Calls will be recorded for quality control, training, legal, and other business purposes.

Email Us: Please include the following in the Comments area so that we can do our best to assist you. This information will assist us in locating your account so we can provide quicker service to you.

Order number:
Website (if reporting an error or issue):

We use the information to handle your request and manage our business. If the information relates to a product manufactured by one of our licensees, we will share it with the licensee. To help us improve our products and services, we will send you a product and quality of service survey via email. We do not use the contact information on this form to send you marketing messages, but you can sign up, update your preferences, or opt out online or by contacting a customer service agent.

We care about your privacy and want you to be informed about our practices. Review our privacy statement for full details on how we use and protect information

Click here to get answers to frequently asked questions about your order, shipping, your online account and more!

Click here to get answers to frequently asked questions about Hot Wheels products and brands, including product registration, technical support, instruction sheets, parts replacement, safety alerts and much more!