Contact Us

Use this page to contact Mattel regarding:

  • Customer Service issues with Hot Wheels Online Store orders

  • Difficulty logging on Hot Wheels Online Store

  • General comments about Hot Wheels Online Store or products in the Hot Wheels Online Store

You can call us or write us at the following locations for issues concerning an order from the Mattel Online Store.

Call: 800-747-8697 7a.m. – 10p.m. Central Time, 9a.m. – 6p.m. Central Time on weekends. Holiday hours may vary.

Write us at P.O. Box 620380 Middleton, WI 53562-0380

Click here to get answers to frequently asked questions about Mattel products and brands, including product registration, technical support, instruction sheets, parts replacement, safety alerts and much more!